Refund Policy – GetRidOfThatJunk.com

Refund Policy

Effective Date: March 27, 2026

At GetRidOfThatJunk.com (“we,” “our,” or “us”), we are committed to providing reliable and professional junk removal services. This Refund Policy outlines how refunds, cancellations, and service issues are handled.

1. Estimates and Pricing

We may provide preliminary estimates based on the information you provide. Final pricing is determined on-site after evaluating the volume, type of items, accessibility, and labor required.

By approving the on-site estimate and allowing service to begin, you agree to the final quoted price.

2. Payments

Payment is due upon completion of the service unless otherwise agreed in writing. We may accept various forms of payment including credit/debit cards, cash, or other approved methods.

3. Refund Eligibility

Due to the nature of junk removal services, refunds are limited and evaluated on a case-by-case basis.

Refunds may be considered in the following situations:

• The service was not performed as agreed
• Items scheduled for removal were not fully removed due to our error
• Billing errors or duplicate charges

Refunds will not be issued for:

• Changes in scope after service has been completed
• Customer dissatisfaction unrelated to service quality
• Items mistakenly left behind that were not clearly identified for removal

4. Cancellations

You may cancel or reschedule your appointment by contacting us in advance.

Cancellations made:

• More than 24 hours before your appointment: No fee
• Within 24 hours of your appointment: May be subject to a cancellation fee

If our team arrives on-site and is unable to complete the job due to circumstances outside our control (e.g., denied access, unsafe conditions, inaccurate job description), a service or trip fee may apply.

5. No-Show Policy

If you are not present at the scheduled service time and we are unable to access the job site, a no-show fee may be charged.

6. Partial Service and Adjustments

If you request a reduction in service (e.g., fewer items removed) before or during the job, pricing may be adjusted accordingly at our discretion.

Once the service has been completed and payment has been processed, partial refunds are not guaranteed.

7. Damage Claims

If you believe damage occurred during service, you must notify us within 48 hours of the completed job.

We may investigate the claim and, if validated, may offer repair, replacement, or partial reimbursement at our discretion.

8. Processing of Refunds

Approved refunds will be processed using the original method of payment when possible.

Please allow 5–10 business days for refunds to be processed, depending on your financial institution.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Refund Policy or wish to request a refund, you may contact us at legal@getridofthatjunk.com